FunPower Marketing - Please do not complain too much (for a cheap item)

Have you ever felt so mad about an online purchase that you have to blog about it and rant to make yourself feel better? Well many did. The reason I started this blog is for my very own purpose in recording my experience in purchases I made online, review some of the products bought (not necessary bought online), or talk shits and craps as I wish for my own viewing purposes. They are not necessary negative. However I have been procrastinating for a long time and this single matter made me start my very first post.

Disclaimer: This is my personal shopping experience through Groupon Malaysia where the merchant is FunPower Marketing. I have not experience any dissatisfaction with Groupon Malaysia to date. This is a replacement process with the merchant itself that went sour.

This is a final message from FunPower Marketing when I ask for refund from Groupon, in which I did not reply directly.

Dear W from FP (FunPower), I can't really control my blood pressure. However it might hike a little with your hot blood attitude. This  could be a really cheap things you're selling, but you don't have to. Cheap doesn't mean you can do this to customer.

So what actually happened?

On one fine day I saw this deal featured in Groupon selling Polarised Fitover Sunglasses, and I bought a pair of pink sunglasses (thinking about BR Pink Day when I bought this).

However it reached me in this state.

 This definitely kill the excitement of receiving a parcel that you've ordered.

As usual, I go through the provided process to claim the warranty for this item.

I didn't joke about the shadows I saw when I tilt my head. Very distracting.
Anyway he did reply promptly that day.

The courier suffers the blame here, but it's okay. I just wanted my item to be replaced.

So ding dong ding dong, some email flying here and there on 6th May onwards and my defective item was picked up on 10th May. At first I thought that the courier will bring the replacement item to me and I just need to return the defective item to them. This is as spoken in the telephone conversation with W from FP.
Hell no. The Gdex fella just called me up and collected it without giving me any slips whatsoever.
Hence I sent an email to him on 10th itself.

As seen from the email above, I sent another reminder and he actually said my item will be shipped on 13th May itself. So.... I waited patiently and tried tracking online with the consignment number provided last time. I thought they're using the same consignment number. However there is no further update. And the item still haven't reach me.

I sent an email to enquire about the consignment number just in case I got it wrong.

At this time I'm still thinking, "okay, no worry, he will check for me".

I've waited and I emailed again on 21st May for the status.

This reply gets on my nerve a little. I thought he said he had sent my parcel on 13th May. Then now he told me nope, will only courier on the coming Thursday? U ok?

At this point, I really wanted a refund. I don't understand the uncertainty given by the merchant.

 

Somehow I find the "refund" is a magic word. Suddenly my parcel had been brought to Gdex on the same day. 

However this time I totally fed up and insisted on refund. I did not further liaise with him and emailed Groupon to assist me.

I insist not just due to the delay in giving out replacement, it was due to the few misinformation or lack of update on my consignment number as well as the date for delivery. No fun making people anticipate for the parcel but nothing turns up k?

Further, these are just few emails that he replied. There were some emails which he did not reply and I need to resend. This give me a feeling that he only replies email on his whims and fancies.

Fine, he might be really busy with works and no time to reply. So? Like I care? I thought I gave him enough time.

This is the email I sent to Groupon to assist me in getting refund.

And this is the reply from FP the next day.

Well, you see the point?
At one time said my replacement was sent on 13th May.
Then it's Tuesday.
Then send out don't know when.
Then I will receive by Saturday  (You work yourself la. That 1 is office address, noob).
Then NO FREAKING STATUS UPDATE ON THE GDEX E-TRACE FOR THAT CONSIGNMENT NUMBER which he claimed was sent on (when again?) Tuesday.

So FP, who are you kidding with?
In the end you fucking put the blame on the customer for making complain on some cheapo stuffs that you sell and you're saying that you're busy and not just sending 1 parcel?
You are putting blame on customer for your own fucking fault and the defective item?
I felt sorry for you la.
Why you go sell cheapo stuff? Sell so cheap for what? People still complain 1.
You do thing no good then people complain la.
Easy theory mah.
Some more it is a feedback and I state my intention in a peace mood already.
You are the one who take granted on customer.

For those who said cheap item, cincai la.
Ok, fuck you too. Too many cincai spoil the market.
Luckily there's Consumer Tribunal.